Frequently Asked Questions

If you don't see your questions, feel free to shoot us a message at boomersarepunktoo@gmail.com

 

Welcome to your go-to resource for everything you need to know about your punk and heavy metal apparel! Whether you're rocking a Scarlet Red Punk Rock Battle Jacket or a Heavy Metal/Punk Rocker Leather Bicep Cuff, it's important to ensure that you get the right fit, care for your garments properly, and understand our policies on refunds, returns, and exchanges. Let's dive in!

Sizing Charts

Finding the perfect fit is crucial for expressing your unique style. We provide detailed sizing charts for all our apparel to help you choose the right size. Be sure to measure yourself accurately and compare your measurements with our charts. If you're in between sizes, we recommend opting for the larger size for a more comfortable fit. Remember, a well-fitting piece not only looks great but also feels great!

Garment Care

To keep your punk and heavy metal apparel looking fresh and vibrant, proper care is essential. Here are some tips to help you maintain your garments: ** Be advised that items with leather on them cannot be washed like normal clothing in a machine. Doing so will ruin the garment and will void our return/refund policies. Such pieces should be refreshed with air fresheners, and spot cleaned with a lightly dampened rag and water for denim and vegan leather, then let hang dry. 

  • Wash your items in cold water to prevent fading and shrinking.
  • Turn your garments inside out before washing to protect the outer fabric.
  • Avoid using bleach or harsh detergents that can damage the fabric.
  • Air dry your items whenever possible to maintain their shape and quality.

By following these simple care instructions, you can ensure that your favorite pieces remain in top condition for years to come!

Refunds and Returns

We understand that sometimes things don't work out as planned. If you need to return an item, we have a straightforward refund and return policy. You have 30 days from the date of receipt to request a return. To be eligible, your item must be unworn, unused, and in its original packaging with tags attached. Please keep your receipt or proof of purchase handy.

To initiate a return, simply reach out to us via email. Remember, return shipping costs are the responsibility of the customer. Once we receive and inspect your return, we will notify you about the approval of your refund, which will be processed back to your original payment method within 10 business days.

Exchanges

If you need to exchange an item for a different size, the fastest way to ensure you get what you want is to return the item you have by first contacting us at boomersarepunktoo@gmail.com to request your replacement size. Then you will need to mail the item back to us. Once the item is received by us we will inspect the item and promptly send out the replacement item. This way, you can get back to showcasing your rebellious spirit in no time!

We hope this information helps you make the most of your punk and heavy metal apparel. If you have any further questions or need assistance, feel free to reach out. We're here to support you on your journey of self-expression!

 

Domestic and International Shipping

When you place an order, one of the most important aspects to consider is the shipping time. Knowing how long it will take for your items to arrive can help you plan better and manage your expectations. Here’s a breakdown of what you can typically expect regarding shipping times. **Be advised international orders may be subject to import duties in order to pick up your package from your local post office or delivery.

For domestic orders (US), you can generally expect your order to be in transit for about 2 to 7 days. This time frame can vary based on the shipping method you choose and your location within the country. If you’re eagerly awaiting your new punk or heavy metal apparel, rest assured that most orders will arrive within this window.

For international orders, the shipping time can vary significantly, usually ranging from 4 to 22 days. Factors such as the destination country, customs processing, and the courier service selected can all influence this time frame. If you’re ordering from outside the United States, it’s a good idea to keep this variability in mind.

Once your order is placed, it typically takes about 2 to 3 business days for it to be dispatched. This means that while you’re excitedly waiting for your items, the team is busy preparing your order for shipment. Remember that our business operates Monday through Friday, so weekends and holidays may affect processing times.

If you need to change your delivery address, you can do so anytime before your order has been dispatched. Just reach out, and we’ll be happy to assist you with that. However, once the order is on its way, we won’t be able to make changes.

For those who may be concerned about their parcels, tracking notifications will be sent out upon dispatch. This way, you can follow your shipment’s journey and know exactly when to expect its arrival.

In the rare event that your parcel is damaged during transit, it’s important to contact customer service as soon as possible. If you’re present when the delivery occurs, you can refuse the parcel. If it’s delivered while you’re away, reach out to us for guidance on the next steps.

Understanding shipping times can help alleviate some of the anxiety that comes with waiting for your new gear. Whether you’re rocking a Scarlet Red Punk Rock Battle Jacket or accessorizing with a Heavy Metal/Punk Rocker Leather Bicep Cuff, knowing when to expect your items can make the experience even more enjoyable.

If you have any questions or need further clarification about shipping times, feel free to reach out. We’re here to help you every step of the way!